Refund Policy
At Elite Wears, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, exchanges, or replacements may be granted for products purchased through our website.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The item received is damaged, defective, or incorrect.
- The item received does not match the order placed.
- The request is made within 7 days of delivery.
To be eligible for a refund, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging, including tags and accessories where applicable.
- Be accompanied by proof of purchase (receipt or order confirmation).
Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as final sale.
- Worn, washed, or altered items.
- Gift cards or promotional items (if applicable).
- Items returned after the stated return window.
Refund Process
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Exchanges
Exchanges are only offered for defective or incorrect items, subject to product availability.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Shipping fees are non-refundable.
Contact Us
For refund-related enquiries, please contact:
info@elitewearshq.com
Shipping Policy
This Shipping Policy explains how and when orders placed on Elite Wears are processed and delivered.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods & Delivery Time
Delivery timelines may vary depending on location and shipping method selected at checkout.
Estimated delivery times:
- Local Delivery: 3–7 business days
- International Delivery: 7–14 business days (subject to customs clearance)
Please note that delivery times are estimates and may be affected by external factors beyond our control.
Shipping Costs
- Shipping fees are calculated at checkout based on delivery location and order size.
- Any applicable customs duties or import taxes are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details (where available).
Incorrect Address
Elite Wears is not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery so we can investigate and assist accordingly.
Contact Us
For shipping enquiries, please contact:
info@elitewearshq.com
