FAQs

Yes, we offer a curated selection of ready-made outfits in our shop. These pieces are carefully designed and crafted to meet the highest standards of quality and style. You can browse our collection online or visit our showroom to see them in person.

You pick a date and time, choose physical or virtual, and meet with our stylist. We discuss your event, preferred style, tissue options, and current look. Our consultation typically lasts 45-60 minutes and includes personalized style recommendations, fabric samples, and measurement guidance.

We accept returns within 14 days of delivery for ready-made items in unworn condition with original tags. Custom-made pieces are final sale unless there is a manufacturing defect. Shipping costs for returns are the responsibility of the customer unless the item arrives damaged or incorrect.

Custom tailoring typically takes 4-6 weeks from the date of your consultation and final measurements. Rush orders may be available for an additional fee, with completion in 2-3 weeks. We'll provide you with a specific timeline during your consultation based on the complexity of your order.

Yes, we ship internationally to most countries. Shipping costs and delivery times vary by location. International orders typically arrive within 7-14 business days via express shipping. All customs duties and taxes are the responsibility of the customer.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. For custom orders, we require a 100% deposit at the time of booking, with the remaining balance due before shipping or pickup.

Yes, you can reschedule your consultation up to 24 hours before the scheduled time at no charge. To reschedule, please contact us via email or phone. Cancellations made less than 24 hours before the appointment may be subject to a rescheduling fee.

Yes, we provide professional alteration services for garments purchased from Elite Wears. Minor alterations are complimentary within 30 days of purchase. For major alterations or items not purchased from us, please contact us for pricing and availability.